You will find your deposit addresses under the Balance section of your Cryptonator account. Cryptonator makes it easy to create as up to 10 addresses for every cryptocurrency on your account. To display address, simply click on the account name.
A click on an address will show a QR-code associated with this address, the address itself and its label for your own use.
At the moment we do not offer any of these funding methods, sorry.
No. All deposits and incoming transactions are processed free of charge.
Yes, thanks for asking! There are minimum deposit amounts, depending on the currency:
Bitcoin - minimum 0.0001 BTC
Bitcoin Cash - minimum 0.0001 BCH
Dash DASH - minimum 0.001 DASH
Dogecoin DOGE - minimum 10 DOGE
Ethereum ETH - minimum 0.001 ETH
Ethereum Classic ETC - minimum 0.001 ETC
Litecoin LTC - minimum 0.001 LTC
Monero XMR - minimum 0.001 XMR
Ripple XRP - minimum 1 XRP
Zcash ZEC - minimum 0.0001 ZEC
Incoming transactions below the above mentioned minimums are not processed by our accounting system and will not be credited to your account. We also can not accumulate smaller payments or return it back to sender.
Why we do this? Incoming micro-transactions disrupt our service when it comes to sending your cryptocurrency payments. When there are too many input transactions get included in an outgoing transaction, system gets "Transaction too large" error and cannot automatically sign it. This is due to lots of tiny incoming transactions automatically included in it, which exceeded the maximum transaction size in bytes allowed by the cryptocurrency protocols.
Due to the design of the cryptocurrency protocols, both incoming and outgoing transactions need some time to get confirmed by the network. Confirmation time varies and depends on many factors, but usually lies within 10 to 30 minutes. However, in some cases (during heavy network load), it may take up to several hours or even days.
During this period the amount sent to your account will be noted as "Pending".
Please note: Cryptonator has absolutely no control over the confirmation process, and cannot expedite transactions. this is always dependent upon the bitcoin network of miners, which we are not a part of.
Is there a maintenance notification or the OFFLINE badge next to the wallet?
The wallet is currently offline for maintenance and unable to receive or send transactions. It is also not possible to generate new deposit addresses.
Once the maintenance is over and the offline status disappears, all transactions sent to the wallet`s deposit addresses during offline period will be credited to your balance.
Is the expected amount noted as "Pending" on the account`s balance?
Due to the design of the cryptocurrency protocols, both incoming and outgoing transactions need some time to get confirmed by the network. Confirmation time varies and depends on many factors, but usually lies within 10 to 30 minutes. However, in some cases (during heavy network load), it may take up to several hours or even days.
During this period the amount sent to your account will be noted as "Pending".
Please note: Cryptonator has absolutely no control over the confirmation process, and cannot expedite transactions. this is always dependent upon the bitcoin network of miners, which we are not a part of.
When a cryptocurrency payment is successfully sent to the blockchain, software automatically creates corresponding transaction ID/hash for it. For example, a bitcoin transaction ID/hash looks like 77e1955b9a33be05dbcceb5871ca9e38907d7d51fb378d072e2c0adf4. Using transaction ID you can easily check the status of your payment.
Do you have a transaction ID/hash for your missing payment?
Please make sure the payment was indeed sent and has enough network confirmations.
You can check incoming payment by visiting an appropriate block explorer and then searching for your transaction id/hash.
Please make sure the sent amount equals or above the transaction minimum.
Bitcoin - minimum 0.0001 BTC
Bitcoin Cash - minimum 0.0001 BCH
Dash DASH - minimum 0.001 DASH
Dogecoin DOGE - minimum 10 DOGE
Ethereum ETH - minimum 0.001 ETH
Ethereum Classic ETC - minimum 0.001 ETC
Litecoin LTC - minimum 0.001 LTC
Monero XMR - minimum 0.001 XMR
Ripple XRP - minimum 1 XRP
Zcash ZEC - minimum 0.0001 ZEC
Is the sent amount equals or above the minimum?
Please complete the form below and submit your request.
Incoming transactions below the above mentioned minimums are not processed by our accounting system and will not be credited to your account. We also can not accumulate smaller payments or return it back to sender.
Why we do this? Incoming micro-transactions disrupt our service when it comes to sending your cryptocurrency payments. When there are too many input transactions get included in an outgoing transaction, system gets "Transaction too large" error and cannot automatically sign it. This is due to lots of tiny incoming transactions automatically included in it, which exceeded the maximum transaction size in bytes allowed by the cryptocurrency protocols.
If it`s not listed on the blockchain, then it wasn`t actually sent. Please contact the sentder for further information. There are minimum deposit amounts, depending on the currency:
Normally, all wallets or online payment services and other cryptocurrency-related websites display such transaction IDs or hashes in your account with them or on the payment receipt. Please get the transaction ID/hash from the sender first.
We cannot credit your account with tokens since Cryptonator is ERC20 incompatible and cannot process this type of transactions. This is noted in red next your ETH deposit address. You should never send ETH directly to ICO, as we are unable crediting their tokens, this is noted under the SEND section of your wallet when you make Ethereum payments.
Please complete the form below and submit your request.
Payment IDs as well as Destination Tags are not required for depositing funds to Cryptonator. When sending a payment to your Cryptonator Monero / Ripple / Bytecoin address leave this field blank or provide any value.
Yes, as long as you meet the following conditions:
No solo mining, as we do not support generated transactions. Use mining pools instead.
Mind the mentioned above transaction minimums. Set your payouts accordingly.
Cryptonator Customer Support lists answers to all frequently asked questions and offers solutions to different issues. Please take a minute to browse all sections before submitting your request here.
Are you sure your question is not listed?
Please note: We reserve right to ignore questions which are already listed under the corresponding section of Cryptonator Customer Support.
Please browse the sections once again. We are almost 100% sure your question is already answered there.