Yes. To cover network processing fees Cryptonator charges minor fixed fee on outgoing transactions, regardless of the amount.
Bitcoin - 0.00050000 BTC
Bitcoin Cash - 0.00010000 BCH
Dogecoin - 1.00000000 DOGE
Dash - 0.00100000 DASH
Ethereum - 0.01000000 ETH
Litecoin - 0.00100000 LTC
Monero - 0.01000000 XMR
Ripple - 0.10000000 XRP
Zcash - 0.00010000 ZEC
As soon as you hit the "Send" button Cryptonator places your transaction in the sending queue. Time required to send your transaction out to the network depends on its place in the sending queue and normally takes less then a minute, sometimes 1-2 minutes.
However, settlement of outgoing transactions is governed by the speed of confirmations on the blockchain (the public ledger of all cryptocurrency transactions). Typically, a single confirmation on the Bitcoin blockchain happens within ten to twenty minutes, Litecoin and Dogecoin - within two to five minutes.
Confirmation time varies from currency to currency and does not depend on Cryptonator, but on the speed of the particular cryptocurrency protocol. In some cases, it may take up to several hours. Especially when a network is overloaded with transactions.
No. Cryptocurrency transactions are irreversible by design. Any transaction issued with cryptocurrency cannot be cancelled or refunded.
Please check the status of your payment under the ACTIVITY section of your wallet.
What is the status of your payment?
Please visit the ACTIVITY section of your wallet and click on the payment to see details: date and trasnaction number. For example, a bitcoin transaction number(TXID) looks like 77e1955b9a33be05dbcceb5871ca9e38907d7d51fb378d072e2c0adf4.
You can check an outgoing payment by visiting an appropriate block explorer and then searching for your transaction number(TXID).
The payment has been sent. The issue is on the recipient`s side. We recommend you to contact the recipient and provide him/her with the transaction number (TXID), withdrawal address and the sent amount.
If you have sent the payment to a local wallet, please make sure it is fully synced with the network.
Please complete the form below and submit your request.
Your payment is pending processing and will be sent out shortly. Please wait.
An error has occurred during processing of your payment. Our system will be making several more attempts to send it out. Should an error persist, the amount will be refunded automatically.
Unfortunately, our service provider has temporarily suspended withdrawals to bank accounts due to the new regulations. We are working together to re-enable bank withdrawals soon.
You have created new Ripple deposit address. The Ripple network requires 20 XRP to be on any active address hold as a reserve.
This amount does not go anywhere and permanently deposited on your address so it remains active, it is not reflected on your Cryptonator balance and cannot be refunded. Basically this is just a one-time payment for creating an active Ripple address.
This is noted when you create new Ripple address.
No. Cryptonator wallet is ERC20 incompatible. You should never send ETH directly to ICO, as we are unable crediting their tokens, this is noted under the SEND section of your wallet when you make an Ethereum payment.
Password: Payment password is your Cryptonator login password. If you have forgotten it, please reset your password.
SMS message: SMS code is valid for two minutes. Delivery might have been delayed due to some connectivity issues on the network / gateway. Request a new code.
Google Authenticator: Please make sure that the time on your smartphone is synced with the internet or operator. The 2FA codes are time-dependent. Try entering codes just before they are going to expire or right after they have refreshed.
Actual server local time you can always find in the bottom right hand corner of the screen.
What best describes your issue?
We cannot guarantee seamless sms delivery, since this is always dependent upon the mobile network and your operator`s infrastructure. If you don`t receive verification codes, there might be an issue either on the SMS gate or on the mobile network which normally gets resolved over time. Just try again later.
If don`t receive SMS messages for a long time (days), please use the form below to submit your request.
Please make sure that the Cryptonator bot is added to your Telegram contacts and present in the chat list. If not, follow this link click here to add it.
Try to log in again.
You must have Google Authenticator installed on your smartphone with Cryptonator 2FA codes in it. Make sure that the time on your smartphone and in your Google Authenticator app is synced with the internet or operator. The 2FA codes are time-dependent. Try entering codes just before they are going to expire or right after they have refreshed.
Actual server local time you can always find in the bottom right hand corner of the screen.
Right after you have activated the 2FA on your account, there was a secret reset key displayed on the screen. This alphanumeric key looks like f3cc868bde4a75aa7b42231fc04d88f2.
Do you have this secret reset key?
You can disable 2-step-verification with the issued reset key both during the login and in the account security settings.
You can initiate 2FA reset procedure either on login or in account settings. 2-Step-Verification will not be deactivated immediately, but after a certain cool down period, which depends on your total account balance.
To 1000 USD equivalent - one week;
From 1001 to 5000 USD equivalent - two weeks;
From 5001 to 10000 USD equivalent - one month;
From 10000 USD equivalent - only by contacting support;
It will not be possible to request 2FA reset if your password has been changed or reset less then a week ago.
You can cancel the 2FA reset sequence at any time during the cool down period (If, for example, you have regained access to your device or to the reset key).
Cryptonator Customer Support lists answers to all frequently asked questions and offers solutions to different issues. Please take a minute to browse all sections before submitting your request here.
Are you sure your question is not listed?
Please browse the sections once again. We are almost 100% sure your question is already answered there.